Im not sure thats strictly true. Depends on who is complained to and in what format and quantity. For 100 moans on here I bet ‘customer relations’ get one formalised complaint. With those cabins and rammed zoo lounges, noone is ‘walking with their feet’ either so just perpetuates. At £12/hr would you as gate staff take the flack from all the DYKWIAs and entitled once per year travellers?