Originally Posted by
irishguy28
You need to claim from the airline that caused the delay.
Air Malta willingly entered into a commercial agreement with KLM and consented for KLM to sell this codeshare to you on this ticket. If Air Malta did not wish to be subject to delay claims like this one, then they could have decided not to enter into such an arrangement.
This is all part of the price of entering into such arrangements; delays which do not seriously inconvenience point-to-point passengers can inconvenience connecting passengers.
That you got to Amsterdam only 90 minutes late is irrelevant; your destination was Newcastle, not Amsterdam. Because of Air Malta's "short" delay, you had a 4-hour delay arriving in NCL.
The airline at fault is Air Malta.
If you don't wish to contact Air Malta, then turn the case over to a claims agency (who will deduct a percentage of any payout if they successfully get compensation on your behalf)
I guess I can have an open claim with both airlines at the same time? I have replied and pushed back on KLM so that is still open but I guess you’re right in that can I just go and try a claim with one of them.
Unless I’m missing it (which is quite possible) I’m just not seeing it spelled out in the regs who is responsible in these cases. Maybe it’s implied somewhere and I just don’t understand it but it’s not that clear to an average punter 😁