Originally Posted by
kidmystic80
I'll keep you updated!
Here's the update from Qantas:
"Regulation EC 261/2004 only applies to non-Community carriers in relation to flights they operate that depart from an airport located within the European Union. Regulation EC 261/2004 does not apply extraterritorially to a non-Community carrier in relation to flights they operate that depart from an airport located outside the European Union. In this regard, please refer to Article 3(1) of the Regulation.
By reason of the above, EC 261/2004 only applies to Qantas for flights that Qantas operates that depart from an airport located within the European Union.
Please refer to https://www.qantas.com/us/en/book-a-...ty-regulations
As such, Qantas denies your claim for compensation under EC261/2004.
We do, however, acknowledge the inconvenience you experienced as a result of the significant delay to your flight and we regret the impact this had on your travel plans."
Suggested next steps? Many thanks!