Originally Posted by
formeraa
Reading through this forum, it sounds like it is a known glitch for AA. The compounding problem is that we expect airport agents to be able to work miracles -- and they often do in the u.S. In foreign countries, I've found that the airport staff have far less leeway in resolving problems. They have to do whatever the computer says.
Even though, we criticize the inflight service on US carriers. The airport staff are usually solid at handling issues.
Agreed. While it opens doors to shenanigans, which we all hate, AA airport staff (especially the Admirals club AAngels) are able to help us by using common sense or being flexible. I've flown PHX-LAX-JFK-CLT due to IROPS as it was the fastest way to get there, the club agent thought I was nuts, but understood and allowed me to do it as it was the only way I could make my meeting the next day in CLT. Such help is largely non-existent on QR.
That said, QR is worse than any other airline I've flown (sample size > 70) in terms of flexibility.