Originally Posted by
Happy
The outstation staff can not help you because they have NO POWER to rewrite your ticket for the baggage allowance. They can only act as what the ticket said. They could be super nice to talk to you but they still would not be able to resolve the issue for you. That is the essence of Dave's post is all about.
They can waive the charge.
Hwever that's usually beyond the capacity of QR frontline staff, that are absolutely useless/forced to be rigid when common sense things occur. I got into an argument with the GAs in DOH who kept trying to put me in 2A when the lounge agent had reissued me a BP in 2F. Ended up boarding with a 2A BP only to *surprise!* find someone in 2A. Then I went to 2F and the FAs were confused, resulting in me having to deboard, wait for a while and then end up in 2F. Brilliant waste of everyone's time.
Basic Econ passengers in F on AA (upgraded as a companion) have boarding passes that say Group 9, First Class. Common sense says that you board with F. QR would make you board with Group 9.