I waited a few hours to try again to gprocess a reward request - and it worked just fine. The only difference i see now is that you can only request one reward at a time, but at least 2 requests for different airline/hotel awards are possible as far as I can tell. I just wish E-rewrads had moe information or FAQ's in the web site so we all knew more about how they do things. Maybe the new makeover will rpovide what they say -- "Redeeming will be as clear as day."