Curious if the OP had paid the $1500 checked bag fees so they could fly, how much luck they would have had in getting reimbursed by AA because this was a mistake on their end.
Originally Posted by
Happy
The AA rep who chatted with you had Zero clue on what is the issue. You probably would get better result by calling and explain it to the phone agent, ask the agent to see the bag allowance section.
An F ticket does NOT give you free checked bag in all airlines - each airline has its own policy not to mention in QR system, partner award ticket is at the Very Bottom of the Totem Pole. You will be the first to be bumped if they need to unload some passengers. Happened many times and being reported on the net here and elsewhere. You are second class citizen in QR's eyes.
Unfortunately AA seems to have no idea how to fix this issue, other than cancelling the ticket and rebooking. Called just now and agent said help desk told her to advise me to reach out to Qatar
Explaining that AA as the issuing carrier needs to show the baggage allowance from their end fell on deaf ears.