Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT Executive, AA, BA, SK, DL, NT, WB + hotels
Posts: 10,260
Don't trust the chat. It is staffed by Bulgarians who know absolutely nothing (because of a complete lack of training; not because they're Bulgarians). We've had so many stories here about their misleading answers. Call AY, preferably during office hours. Do you speak Finnish (or Swedish)? Avoid talking to an English-speaking agent if possible.