Originally Posted by
WeekendTraveler
I disagree with your first point.
The GA was not truthful with the OP. The Premium Economy seats were not sold to paying passengers; the GA gave them away to airline employees.
Lying is never acceptable and in my line of work, someone who lies to a customer could easily be fired.
If you were the GA, what would you say ?
"Sorry, you have coach tickets and you're not entitled to a PE upgrade. You want a better seat, pay for it" ? Not speaking about OP but I can guess that most people would be even more mad after hearing that. Therefore the "lie" was probably the best way to keep the situation under control...
GAs are spending their day managing passengers thinking they are "better" than the other passengers. As long as everyone is in plane, on time, without a brawl, their job is done... Sometimes, they have to lie to make it happen. So be it...