Originally Posted by
golfmad
I don’t know how they do it but Alaska Air guarantee that bags will be delivered to the belt within 20 minutes of doors opening.
So far they have never let me down. Landed at SJC tonight and once again they were as good as their word.
Originally Posted by
bd95
Delta offers a similar promise, with compensation in Skymiles if not met.
There's two possible explanations for this, bearing in mind DL's 20-minute promise only applies to domestic flights.
One is that domestic flights are much less likely to be carrying a significant percentage of passengers going on vacation, so there are simply fewer bags to handle.
The other is that those airlines have decided to invest more money into baggage services, as they believe it'll create a differentiator in the domestic market.
Now I've now not flown on DL for many years, since KL decimated the Flying Blue programme in fact, so I can't reasonably comment on their customer service ethos.
Every interaction I've had with AS - the call centre, the chat function, the staff in their lounges, the cabin crew - has been excellent, and they clearly foster a environment where staff are happy and remunerated appropriately (witness the signs in their lounges asking you not to tip because the staff are paid to cover this).
I imagine, even if experienced staff were laid-off during Covid, that made them much more likely to return. That's not the case with LHR.
Where's the truth? Take your pick.