I have booked a room for my wife on points in Singapore, she will be staying a couple of nights on the way to LHR.I called the hotel to check it was ok and they say I have to get some sort of cert from Marriott as I won’t be traveling.

Do you think I can find a link or email on the website to enable this, does any one the secret backdoors to this faceless business.

(I hate companies that hide with no phone or email address on their site )

I’m about to cancel and book elsewhere as I don’t want any issues for her.

Thank you