Originally Posted by
longtimereader firstimeposter
So if your original room type was unavailable the first night what was the hotels plan? Would they not refund you the upgrade fee for the first night or for all your nights at the hotel?
The original room was technically available, it was just a dingy unrenovated room that they have no business selling based on the photos presented.
Also, I don’t know who the “manager” was but if they were not the General Manager, they aren’t going to be helpful. In the situations where I don’t feel like the front desk, on duty, whatever they’re called “manager” is going to resolve my issue, I just ask for the GM’s business card and send them an email with my issue and what I expect the resolution to be. I can’t imagine them saying no to what seems like an extremely reasonable request.
If for some reason the GM is not customer centric, take it up with Hyatt and then finally dispute the upgrade fee on your credit card.
I don't think the guy was the GM as his tag didn't say it, but that's a good point I'll see if I can track down his email.