Originally Posted by JJonahJ

Thanks for writing about your current woes/experience. At your expense, it’s reminded me why I’ve generally been advised to avoid booking with OTAs.

This is probably NOT your situation, to explain how your booking now has the “HK” confirmed change status. You mentioned that you don’t recall accepting the change, so it got me curious about my own experiences.

A few days ago I received an email from notifications.aircanada.ca with the “usual” subject ACTION REQUIRED. Your Air Canada flight has changed. I immediately used Cow’s PNR Viewer tool and saw that my booking had the “TK” status. FYI, the departure time was changed by 25 minutes.

I realize you booked through Expedia, but did you get this type of email to notify you of the schedule change? If so, when you use the “Click here” link (a portion of the underlying URL has “../self-reacc/reacc?...” it has a section called “What’s next”. Within this section there is a link to “Search for alternate flight(s) ” and a bigger blue button next to it that says “I understand”. If you ever had clicked the “I understand” button it acknowledges the schedule change.

I never clicked the “I understand”, but I did use the “Search for alternate flight(s) ” link just to see what was available (I did not action any of the options”. When I go back to Cow’s PNR Viewer it still shows my booking with the “TK” status.

All to say that just looking at the reaccommodation options doesn’t automatically confirm the status change, but if you did click the “I understand” button then it may be the reason why your booking is not show the “HK” confirmed change status.

Good luck with sorting out your booking.