FlyerTalk Forums - View Single Post - FAQ : Suite Night Awards - SNA - questions and discussion thread
Old Jun 16, 2023 | 3:45 am
  #4110  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by Ikaz
Almost a month later and still no return of my SNA, or answer to my attempts to contact them... Just proves to me that this hotel just doesn't care and are happy with their lies to me (they lied that there were no suites available and that they would return my voucher, with no intention on actually doing anything about it and hoping that Marriott IT would automatically resolve it I guess...)
Dear Ikaz,

We are sorry to learn about this. We have sent you a private message to continue to follow up.

Best regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]
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