Originally Posted by
Ikaz
Also downgraded upon arrival at the Westin Dublin. My SNA was confirmed in their library suite and actually needed a different room/area to work from, which is the only reason I kept the reservation (I would have booked different hotel without the suite). The upgrade was confirmed 5 days before and was visible in the app.
Upon check in they said that I had been upgraded me to a deluxe room… I only saw after I had settled in the room, but they were actually still selling a suite for the night too.
They also keep my SNA voucher and haven’t returned it although they said they would.
Almost a month later and still no return of my SNA, or answer to my attempts to contact them... Just proves to me that this hotel just doesn't care and are happy with their lies to me (they lied that there were no suites available and that they would return my voucher, with no intention on actually doing anything about it and hoping that Marriott IT would automatically resolve it I guess...)