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Thread: Change fees, refunds & travel vouchers on revenue tickets (2022 onwards)
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Old Jun 15, 2023 | 5:12 pm
  #249  
Altaflyer
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Originally Posted by JacFlyer
There is no voucher option anymore. Starting June 6, 2023 the voucher (ACTV) is no longer issued for cancelled reservations, it is replaced with AC wallet option or future travel credit.
This thread probably need a wiki update
to reflect new state of things.
Tried to cancel a Flex today and put into wallet and no go. Said wallet is still not working for all fares. Only option is to keep amount as credit for 1 yr from ticket issuance and only for the same pax or wait for wallet to work and then use for a ticket for anyone. Seems customer unfriendly since when it was bought in Jan rules were cancel for voucher with no expiry.
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