Booking process: I booked through their website which was unfortunately not very straightforward. The design is quite confusing and it broke so I had to phone them up so i could continue the booking process.

It was early start to our holiday with a 0545 pickup in a BMW i7 (this was included in our package). An amazing car with touchscreen controls at each seat and a dropdown TV. I could even put the seat in a nearly flat position! On a 30C day the in-seat cooling was a godsend too. On arrival at Heathrow T5 we where dropped off at the exclusive Windsor Suite.





We were greeted my a porter and manager who warmly welcomed us and escorted us to our private room. There are a few private rooms here, luckily for an AV geek ours looked out onto the tarmac! Our passports were taken to check us in and shortly returned along with paper boarding passes.

The menu is designed by Jason Atherton so I had high hopes and was not disappointed. I had the pancakes and lemon tart with earl grey T2 tea. There was champagne and wine but as it was still 8am I skipped that!









In no time at all our personal assistant escorted us through a private security room. I was taken aback as the staff there all had smiles on their faces, not the usual grunting and tutting! They had a normal bag scanner but the new 3D one will be put in next year (so one doesn't have to take out laptops etc).

After security we went straight onto the tarmac and driven in a 2 BMW i7 motorcade (one of us and one for our assistant) to our plane over in T4. We had some amazing views of the apron! Once we arrived at our plane our assistant escorted us onto the jetbridge and handed us over to the purser who escorted us to our seats onboard.



Would I use their service again? IMO this is the only way to travel through the hell that is Heathrow, as PS Suites in the only way to travel through LAX (according to the SFO777).