I wish you the best of luck with QF on those changes. I've just been through months of pure frustration with them, possibly the worst agents in the world and like you said no one there has a clue about RTW tickets. Their 'support center' that they always have to call also hasn't a clue and will come up with all sorts of things to avoid dealing with it. I feel bad for the agents who answer the phones, it's not their fault, they just aren't trained to do anything on their own. I spoke with several who were quite nice and did their best but always the same result with the 'support center' not knowing what to do.

Finally in the end I contacted their Twitter team who actually managed to make things happen. They are slow, sometimes takes days, but at least they know how to get in touch with the right people to get work done on RTW tickets.