Originally Posted by
Domo5
Hi there - I apologize if this has been asked before. I'm trying to book a one-way JAL J award from SAN to TPE with a month of stopover in Tokyo. On AS website, I see award availability from SAN to NRT on 8/15, and from NRT to TPE on 9/28.
But when I put these two together with a multi-city search, AS throws an error.
I've redeemed the same route with AS miles pre Covid, so I'm wondering if I'm missing something here or if anything has changed. I saw in the wiki that TPE is now considered in the Southeast Asia region, so I tried Seoul (which according to the wiki is in the same region as Tokyo) but received the same error. Is there any obvious reason that makes this impossible? I'm about to call AS later tonight, but any pointer before I do that would be greatly appreciated. Thanks!
The word on the forum here is that the AS booking engine now only allows a maximum stopover of 14 days. If your stopover is longer than 14 days you will get an error. I do not recall seeing this documented but it is enforced by the booking engine. You probably would not have luck calling in to book a stopover of more than 14 days. It is barely possible you could book a stopover of between >24 hours and 14 days which the booking engine allows and then call in to move the stopover further out. The system would error out but if there was no written policy communicated to the agents you might be able to convince a supervisor to override it once you already have a stopover booking and award space is verified for the changed date.