Originally Posted by
stevendorechester
Since the ticket involved an trip from Ireland to Canada the Canadian passenger bill of rights applies.
While I agree the law has flaws it clearly requires an airline to rebook on their next flight or any airline they have a commercial agreement with. In the case of delays within the airline's control the passenger has the right to rebooked on ANY airline using any REASONABLE route, in the same cabin.This applies to any connecting flights on the passengers itinerary. In theory the airline could be fined $ 25 000 for not doing so.
While the law may be toothless in some aspects in Canada at least airport agents are well aware of the law and will rebook passengers on each other's flights regardless of alliances or interline agreements. So if it can be done here I don't know why it can't be done in Ireland.
A quick read of that law indicates that the passenger may still accept a refund instead of rebooking,
https://otc-cta.gc.ca/eng/publicatio...ations-a-guide
The requirement to provide alternate travel arrangements, free of charge, applies when a flight is cancelled and for flight delays of three hours or more. This could be achieved in the following ways:
- The operating airline makes alternate travel arrangements for all affected passengers, with the option for the passenger to refuse the new arrangements; or
- The operating airline offers alternate travel arrangements to each affected passenger and makes those new arrangements for any passenger who accepts.
In either case, the passenger may choose to accept the alternate travel arrangements offered by the airline, or opt not to travel and receive a refund.