Originally Posted by
CubaLibre
Had a very unpleasant experience at the Royal Club Lounge yesterday during their Happy Hour:
I was there with a Business Partner and when we ordered our Happy Hour drinks, the waiter informed my friend that for him as a guest only one drink is free during Happy Hour.. the next one he needs to pay..
is this some new creative rule the LM here has invented? This never happened to me before when using a Lounge. I found it very embarrassing towards my guest.
can anyone from Bonvoy follow up on that case please?
thank you,
CL
Hi CubaLibre,
As per the program terms, the Member plus one guest staying in the same room receives access to the Concierge/Executive/Club/Signature Club/M Club lounge (collectively, “Lounge” or “Lounge Access”) during normal hours of operations at JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, and Renaissance Hotels.
May we ask if your friend stayed in the same room with you? If so, please provide below information to us via private mail here or by email below. We will look into this for you.
If you choose to provide the information via email, please include your Flyertalk username.
Your name
Marriott Bonvoy account number
Email associated with your account
information of a past stay that posted to your account(hotel name and stay date)
Best Regards,
Christina Z
Specialist, Social Media Care
Marriott International
[email protected]