Originally Posted by
jasonNYC85
I have been on hold for over an hour but the 800 number doesn't announce wait times or your place in line, or provide a chance to dial-back and save your place.
Does anybody know how long the average hold time is?
ANA has been the most frustrating redemption of my life!
My experience of calling ANA customer service is that if you call at 9 am Tokyo time(Mon-Fri), it should be connected is less than 20 mins.