Originally Posted by mot29

So I took my first trip requesting wheelchair aid yesterday and today. Some experiences good and the bad (a bit long) -
first flight EUG-SEA - checking in the contract agent acknowledged my request, finished my check-in and then came around to push me to the gate. Which left only 1 agent to check-in the flight.
arrival at SEA the wheelchair was on the jet way waiting. Was prepared to take me to the gate but with a 3 hour CX I went to the SC instead.
SEA-DTW - Scheduled departure was from A2 so I figured I'd walk from SC to flight. About 90 minutes before boarding I noticed that the gate had changed to A5 so asked the SC agent to arrange for a wheelchair transport. Waited and waited and eventually the SC agent pushed me to the gate where boarding was just beginning. Arrived at DTW A8 at 445 am (25 minutes early) and there were no wheel chairs waiting for the 5 requests. Turns out the wheel chair transport service doesn't begin until 5 am. The pilots went up the jetbridge brought wheelchairs down and got all 5 of us into the terminal 2 at a time - kudos to them for this (and I'll send in the compliment). Other 4 folks were traveling with someone who pushed them. For me, the gate agent pushed my to the south sky club area and I hung around until it opened at 6 am. Wasn't worth the trek to the center SC and wait for a transfer back to A21.
DTW-DCA - Scheduled for 730 am, delayed 30 minutes from A21. Hung out in south SC from about 6 am to 730 and then got myself to A21 - short trip with the moving walkway.
DCA met by wheelchair in the jetbridge and taken to bag claim then all the way to the cab stand. Excellent service.
Some real great outcomes - EUG and DCA, some that worked out okay, but definitely flaws in the system. Hope this is temporary for me. (Sorry if this is too long, but thought it worth noting, I think.)