Originally Posted by ef560
I thought that a companion upgrade could only be done when checking in at a human-manned station, but on my last trip from FLL to EWR, it was successfully perfomed at the kiosk. Even the agent was surprised, saying it must have been a software enhancement.
Not sure if it's been implemented across all kiosks nationwide though....
Were you and the companion on the same PNR? Most of us avoid PNRs with multiple travelers because EUA passes you over if you are on a PNR with a non-elite, etc.