Originally Posted by
warrens
What, like, in person? You don't do that. No need to cause a scene, it's supposed to be a chill lounge.
As a courtesy, you instead send the customer a text message / email / Air Canada app notification at 2h45. If they haven't left after 3h10 or whatever, ding the customer for overage via an on-file payment method. Or complete the transaction on the plane.
If the departure is delayed, send the MLL customer a message along the same lines saying their stay has been extended.
I rather AC spend that money on retrofitting their 73M with wifi or enhancing food or acquiring more space in the lounge than on some system to monitor and charge people for lingering in the lounge too long. Even DL, the crowded of all busy lounges, has not solved the crowding problem, and they have one of those most convoluted and restrictive entry rules of any carrier.