Originally Posted by
rankourabu
When all winter 50% of ACs flights are delayed, how do you tell apart a voluntary dweller from a forced dweller?
What, like, in person? You don't do that. No need to cause a scene, it's supposed to be a chill lounge.
As a courtesy, you instead send the customer a text message / email / Air Canada app notification at 2h45. If they haven't left after 3h10 or whatever, ding the customer for overage via an on-file payment method. Or complete the transaction on the plane.
If the departure is delayed, send the MLL customer a message along the same lines saying their stay has been extended.