Originally Posted by
Genetk44
As far as I can tell it is supposed to be refundable for the whole amount back to the original credit card…..but that is not what was offered.
Originally Posted by
Genetk44
yes, it was J/Business class full fare…..pretty sure its called Business Flexible or Flex. I didn’t use points or any other sort of credits and it was the most expensive class of fare offered. I realize there might be a charge, but a 90% of the original cost charge if you opt for the refund back to your credit card rather than to the AC wallet or a credit towards future travel? Seems like highway robbery to me.
The website doesn't always work properly. It's possible that, for some reason, even though you were entitled to a full cash refund, it was offering you something other than what it should have.
It might be worth consulting your original booking confirmation and checking the fare rules. If those confirm it was fully refundable with no fees, you can either call in and have a reservations agent process a full refund to your card, or write in to refund services and have them process it.