Originally Posted by Hannibal Lecter

Crowne Plaza Silicon Valley Union City
refused to give me breakfast because I was staying on points.

I pointed out that according to the rules I'm entitled to free breakfast also on award stays.
A manager type turned up and said: "It's the owner of the hotel that sets the rules
You can't have breakfast but we can give you the points, if you pay cash for the room you can have the breakfast"
I denied and made it very clear that I want the breakfast, which I'm entitled to, not any points

I called IHG CS, the agent I talked to said she would call the hotel and get back to me.
She never did.

I wrote a review in which I complained about it, the manager replied in an e-mail.
"I am sorry that the benefits were not described to you correctly"
"If you choose the points, you do not receive the breakfast."

Grrrr!

So, here's a hotel that denies you the free breakfast and instead give you the points
against your will, and later claim that was your choice.
Not so easy to prove unless you've made a recording, maybe that is what one should do routinely.

I have written to IHG CS but they have not replied.