… There are enough postings floating around on FT and AFF saying you need the ticket number before anything else …
I’ve been caught out in BKK with a res on AY but no ticket number. AY spent an hour sorting it out for me - it was their fault but I was naieve at the importance of a PNR and a ticket number. I had not checked on the e-ticket Issuing.
Not related to the original problem, but how do I know a ticket has been issued, or re-issued after changes? And also later to check that the ticket is OK? Can I look this up somewhere?
For normal bookings I can get the itinerary sent from the booking page which emails a PDF and together with the passengers lists the ticket number. But this PDF doesn’t have a ticket number on points flights (at least not for Emirates).
Reason to ask, after a delay MH needed to re-issue a ticket for EK flights (booking from QF) and failed 4x - exactly the situation that PNR was available but no ticket. (post from me in MH Forum to understand what happened, but no response yet)