This is my first time trying to submit for EU261. I would think I have a case, but LH just outright rejected it saying “no cause for compensation.”

Original itinerary:

June 2
LH 1036
CDG-FRA

LH 1340
FRA-BUD

The first flight was late by about 40 minutes, causing me to miss my connection in Frankfurt. I sprinted to the gate, and it was very, very far.

I actually got there about 10 mins before departure and figured I was fine, but a stern German woman simply said “No.”

I pleaded, and she said, “bus slots. No chance. It’s gone.”

I was then re-routed by Lufthansa through MUC, arriving at BUD 5.5 hours after I was scheduled.

From my review of the rules, this would entitle me to comp, but I’ll paste Lufthansa’s response below.

Thank you to the people of FT for being 10X more helpful than the airlines!

—-//Dear D,



Thank you for your email dated June 11, 2023.



We apologize that your flight LH1035 on June 2, 2023 did not operate as scheduled.



We understand your frustration with this occurrence, as we are aware of how stressful every change to your journey can be. We sincerely apologize for the inconvenience this caused you. Even with all of the effort, we make to always maintain the flight schedule and avoid waiting times: We unfortunately cannot fully rule out occasional delays and cancellation. Especially due to third party responsibility, the safety of our guest is highest priority and this is the reason of your delayed flight.



There are no grounds for compensation against Lufthansa for such delays.



We therefore hope for your understanding that we cannot meet your request for compensation.



We hope that you continue to enjoy flying with Lufthansa and we can welcome you on board again in the near future.



Sincerely,