Originally Posted by
YZF_Flyer
The LH Service Center at FRA will provide a notice that you were "unable to depart as planned" with checkboxes to indicate whether there was a cancellation, delay, or overbooking. However this notice does not indicate the reason for the delay, which Chase requires to determine whether to pay your claim.
Which requires a visit to the service centre, but OP has not provided the routing, insurance companies need to understand the issues pertaining to the claim & not ask for unreasonable proof of claim