Originally Posted by
willoL
I hate to complain, and I hate that I require assistance these days, but difficult economies don't permit companies to break the law, and I feel like I'm better placed to complain (and nudge the airlines) than other passengers with fewer resources and less free time, so I always speak up on this issue.
willoL - thanks for posting this information. I hope this is a temporary thing for me but now have a much greater understanding of the issues that folks face.
As I wrote - my experience was generally good - and even at DTW where the early arrival created problems as I was waiting for the SC to open after 5 am I did see people being taken are of.
BTW - I 'tipped' the folks $5 each, except for the SC agent is SEA and I gave her a JWD cert - from her response, that was really appreciated. Didn't give anything to the pilots at DTW except thanks and wrote to Delta to commend them.