I don't know what their backlog is because I don't work for them, but I've had to work in a similar environment where we had a product to maintain and develop. There's always a million things to do, from updates you must introduce, regression testing somebody else's deployments, check compatibility with a new iOS version, plus all the stuff coming from your commercial department because they sold something that didn't exist and now you need to design it and implement it... I don't mean to say it's easy. It's even harder if you lost a lot of knowledge and time thanks to Alex and the pandemic, it's like the Red Queen says: you got to run to stay still.

But this is basic stuff, and it pisses me off to no end that it is in this state. Take for example the error that exists since the dawn of BA.com, the one where if you click on your booking (assuming you can see it, that is) then the website fails to display to the manage my booking page. It cannot be that hard to fix it. It just can't. We had something like this in another company, doing a completely different business, and the techies found out that something in the business service that was making the call to the customer database was wrong. They fixed it, tested it, and a week later it was up and running as part of a scheduled release. I just cannot fathom how BA can't do this. It has to be that they either don't have the time or they don't believe it's important. But somehow, reskinning the website with more white empty space and less information is OK.