Same. I recently had to use the Wheelchair request service between DCA and DTW. DCA departure and arrival was outstandingly excellent. I tipped the Ticket Agent and the person that pushed the wheelchair. DCA radio'd in the request and was at curbside checkin very quickly. The TSA people did a good job too.

DTW arrival was good. The Attendant with wheelchair was ready on the ramp and pushed through to baggage claim.

DTW departure on the other hand is a different story. The wheelchair service is only available at Gate 5. Would've been nice to know that prior to being dropped off at Gate 1!!! There was no Attendant to push thru the airport. The Attendant that pushed down the ramp...was questionable. At DCA, went down the ramp backwards as not to fall out. At DTW, went down the ramp forwards.

I'm guessing the wheelchair service depends on the airport?!?!?!?!