Hi folks,

I arrived at Oslo airport this morning for a classic rewards flight to London (on BA).

I had made a date change to the flight. This was confirmed verbally by a Qantas agent on the phone, and updated in my Qantas online profile.

When I arrived at the airport, I was informed that the new ticket had not actually been issued. Qantas was unable to reissue the ticket in time, and I missed the flight.

Qantas is offering to book me on a much later flight this evening, which means I miss meetings I’m meant to be at in London.

Any thoughts about whether I have any avenue for compensation?

Many thanks in advance!