Originally Posted by snic

Huh. Were you able to just confirm the booking you had "held" and actually wanted? It would be very useful if you could keep track of how long the "hold" lasts and whether award space is absent and then pops back up when it finally expires or you explicitly cancel the booking.

Of course, this method, even if it works consistently, won't be much of a help to people looking to hold award tickets while transferring points, because you would need to have sufficient points in your account to cover the ticket cost in order to bring the booking process to that last step.