FlyerTalk Forums - View Single Post - the DOUGLAS, Autograph Collection - Vancouver, Canada [Master Thread]
Thread: the DOUGLAS, Autograph Collection - Vancouver, Canada [Master Thread]
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Old Jun 10, 2023 | 6:01 pm
  #68  
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Originally Posted by ftrichard
It's a disgrace that Bonvoy hotels continue to get away with assigning rooms to elite guests that are not what the SNA process delivered. How on earth does this hotel expect that you going to sleep in a piano?

Given your dashed hopes and expectations, I wish you the best of luck in your quest to get your SNAs returned to your account so a future hotel will actually honour what Marriott originally promised.
Perhaps, I'll reach out to my new personal Ambassador - though, he seemed more interested in spending 30 minutes this morning to get to know me better vs. providing SNA injustice relief.
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