FlyerTalk Forums - View Single Post - AA refuses to refund 90 minute schedule change
Old Jun 9, 2023 | 8:26 pm
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guv1976
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Originally Posted by txp
Here is AA's definition of "canceled flight" vs "schedule change"

- If we cancel your flight and do not put you on another flight within four hours, it's a cancellation -- and you are entitled to a refund
- If we cancel your flight and put you on a different flight within four hours, it's a schedule change -- no refund.

Might be useful for others to know about the four-hour rule.

I should add that this four-hour rule seems to be unique to AA. DOT does not specify how significant the delay must be before one is entitled to a refund. In the past, I have had really good experience with both UA and DL to get my money back for schedule changes of 90-120 minutes. AA evidently decided to take the hard line and stick to four hours.

I have no problem with each airline setting their own rules but I feel strongly that the four-hour rule should be disclosed at the time of booking so that people know exactly how to manage their risk. In this case, I would have probably chosen DL if I was aware of the four-hour rule.
The DOT might have a different definition of "cancelled flight" for purposes of the refund rule. But you would probably have to file an air consumer complaint with the DOT to find out.
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