Property: JW Marriott Frankfurt, Germany
Date(s): 1 Night — May 2023
Room booked: Superior Room
Room received: Grand Deluxe Room
Elite Level: Platinum
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No

Hotel was at occupancy and no suites available. Beautiful breakfast buffet tho. I was also given 1,000 points. I thought it was the points or the breakfast buffet option…so I was surprised.

Property: JW Marriott Cancun, Mexico
Date(s): 1 Night — May 2023
Room booked: Ocean View
Room received: Premium Ocean View, High Floor
Elite Level: Platinum
Award stay: No
Rate Type: AAA
BRG stay: No
SNAs redeemed: No

She said the only suites they had available junior suites on very low floors with a bad view. I decided to stay in my upgraded room instead of going for the suite. The comp buffet was very nice!

There were higher category suites available via the app, but she waived the $40 resort fee as an apology for not having any ocean view suites available…so maybe the app was wrong