KingCanute

I completely understand your disappointment. I can’t speak for the assistance issues but once you have sampled QR's own premium lounges, the various contract provisions around the world can be very underwhelming. Or worse. There weren't any glasses to drink a beer out of in the temporary contract lounge at SFO either on a couple of recent visits (it still tasted good out of the bottle #classy)

In reality though QR (as all airlines) are constrained by what lounges are available at any airport, what they offer, and which of them can accommodate QR's volume of passengers at that time of day.

It sounds like a very poor experience at Clark. If it was a temporary space as another poster suggested, then perhaps they just didn't have the full facilities available for glass washing, refrigeration, hot food, waiters etc. Hopefully things will improve there once whatever works are completed.

But unless you feel there is some specific service recovery your experience merits (and you have requested it), the customer service agent can do nothing really other than register your dissatisfaction and pass it on to future decision makers. The agent may also not speak English as a first language which may remove some nuance from any reply.

Either way though, having given them the feedback once, it's probably healthiest just to move on. You've done your bit by telling them and hopefully it will help improve things longer term.