Originally Posted by
YariGuy
But it sounds like the software providers had nothing to do with the outage. STS determined that their servers were up. It's like blaming the light bulb if your electricity is cut.
As users, our primary objective is to get good connections. The details in the middle aren't super important (but, you can hammer support on details, if you care).
I'm more of a pragmatist, myself. However, I continue to push until they get things working nicely in all cases.
Simply put, the A guys have come through every single time I've contacted them.