Originally Posted by
moondog
At the risk of beating a dead horse, you should put the onus of solving this problem on the company itself. Don't underestimate the intelligence of their tech support team. Also, note that those guys are closely connected with the development team in a manner that impresses me (e.g. developers get on their requests within 30 minutes, which makes me scratch my head because my own developers require around 2 days to deal with customer issues).
But it sounds like the software providers had nothing to do with the outage. STS determined that their servers were up. It's like blaming the light bulb if your electricity is cut.