It took me about 1-2 minutes to determine that there was nothing wrong with their servers. I was able to logout and immediately log back in. I was also able to connect to Japan 3 without any issues. So at that point, the goal was to figure out what was causing the issue for my wife (traced to > 95% packet loss) and then once I determined that, next step is to figure out who is to blame for causing it. I was unable to make that determination before the issue vanished as mysteriously as it appeared.