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Thread: Free late checkout earlier than paid late checkout?
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Old Jun 8, 2023 | 11:30 am
  #11  
dw
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Originally Posted by Admiral Ackbar
What most are missing (I understand the answers that are given) and what the OP is saying is that based on the member benefits guide table (https://www.ihg.com/content/us/en/cu...er-tc/2nd-page), he does have a status, Club, compared to non IHG one members.

It says 2pm across all categories, including Club, so OP is wondering should he not have gotten 2pm as it was available. A non member should have gotten the noon offer according to OP.
Personally, I think it was a terrible thing for IHG to put into their benefits, giving anyone who merely signs up for the program an expectation that they are entitled to a 2 pm late checkout. Especially given the high % of the portfolio that consists of select service properties like HIX that are going to have a more limited housekeeping staff compared to some full service properties, I can't see many properties being on board with this.
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