Yes, it’s a strange way to run a business, driving away your best customers. I have enjoyed more than 20 reward nights. For my next trip which is to Portugal in September I cancelled all my bookings and rebooked directly with the hotels. Fortunately I found that all the prices had gone down so I made good savings. For the trip after that, to Spain in October, I also made all my reservations directly with the hotels whereas normally I would have made them all with hotels.com.