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Old Jun 7, 2023 | 2:59 pm
  #6  
lskohn
All eyes on you!
20 Years on Site
 
Join Date: Mar 2005
Location: MDW/ORD and the late lamented Meigs Field...
Programs: UA 1MM Premier 1K, Hilton Gold, Marriott Titanium/ LT
Posts: 1,234
Unhappy UPDATE Travelpro no longer stocks part -but eventually they sent a replacement

Update 2023-07-04: After Travelpro sent me to their local contractor to see if they had a fix, and local shop said no, I sent Travelpro the local shop's email, pointing out that they are still selling this model that they can't repair...and received a warranty replacement. Of a suitcase that has no durability, but I'll take it for now!

I'm not pleased. Tried to get warranty service on 13-month-old Travelpro Maxlite 5 Softside Lightweight 26" (2 wheeled) whose left foot sheared off in normal use (walking 7 blocks from train to hotel), on third use...and Travelpro responded they no longer stocked the part, I should contact their local repair agent to see if the local has a "retrofit part" that could be used for the repair and whether it would be a warranty repair. No replacement offer. The suitcase is otherwise pristine - look at those wheels! Yes, it is low-end, but I would expect any Travelpro suitcase to survive more than 3 trips. Not getting value even for the low price I paid for it. If local shop, which is getting questionable Yelp reviews these day, sounds dubious, I may see whether the shop in Manhattan will do it as a warranty repair within the 17 days I am there later this month.
Sigh. It is getting so difficult to get 26" luggage that is a) two-wheeled and b) under 9 pounds.

Last edited by lskohn; Jul 4, 2023 at 8:54 pm Reason: update
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