So just finished up 3 nights in this hotel as a Platinum.

Status Specifics

Managed to snag pretty decent redemption rate at 144k for all (44k, 44k & 56k). This was for a deluxe balcony room in Jun’23 and booked around Mar'23 so prior to their official opening. Searching now, the points floor appears to be 50k for the rest of the year and up to 80k. I applied x3 SNA’s and there was a decent selection in the SNA pool, specifically (Premium Deluxe Balcony, Premium Deluxe Corner City View, Deluxe Terrace &Terrace Junior Suite). So only their named top suites not included in the options – Puerta del Sol, Old Town View & Canalejas. Which I think is fair, I’ve been to other hotels where the only SNA options were a higher floor room.

5 days before check-in, I got the award pending email (“can’t process your upgrade but we’ll keep looking”). Checking the hotel booking had a lot of the unique suites not available to book and lots of ‘last room’ on the lower tiers so indications that they were quite busy. Then the next day (4 days before), I got the confirmation that we’d been upgraded to a Terrace Junior suite for the three nights. Very happy as this was the top choice I’d picked.

We checked in 2 hours early as the room was ready. I didn’t ask about the late checkout as not needed. As they have no lounge, they proactively gave us free breakfast in their restaurant.

There was a nice hand written note and some chocolates & local sweets when we got back to the room the evening of check-in.

Review

Being brand new, the hotel was spotless and all looked and worked great. The upgraded suite was very impressive on the top floor (7th) with a nice view over the city. Shower was massive with great water pressure alongside a standalone bath & separate toilet enclave.

The location was great being right in the centre of a bustling area of Madrid and within a few blocks of the Metro stations. Loads of nice restaurants and bars in the immediate vicinity and we were happy to walk to most places (museums, shops etc).

The breakfast was very impressive. But I’d expect so when I heard the rack rate of €55pp (it was included with my Platinum status for the both of us). Great spread of what you’d expect fruit, pastries, cereals, fish and breads. Along with the small menu of cook to order eggs, eggs Benedict etc. But what set it apart was the cheese & meat stall. They had a staff member there to talk you through their selection of cold meats and cheeses and would prepare an individual platter for your table from what you picked. There were about 10 different cheeses and similar number of cold meats.

Staff were very attentive and helpful. A great stay overall. This was our first time in Madrid so can’t compare to the other hotels in the area. But would be very happy to stay here again.