Originally Posted by Kacee

It failed to transport OP to destination. It's absolutely a material breach, the problem is the contractual remedy - which expressly excludes consequential damages - is insufficient in this circumstance. Which not only leaves OP undercompensated, but provides no incentive to UA to do a better job providing alternative transportation in the event of IRROPS.

And even if UA had provided full refund, while that nominally satisfies its obligations under the contract of carriage, that's still inadequate to make OP whole.