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Old Jun 7, 2023 | 1:33 am
  #3  
moolman
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Join Date: May 2002
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Originally Posted by cockpitvisit
Hello All,

being a member with no status, I tried getting a late checkout at Indigo NYC Financial Center.

Although the benefit says "late checkout till 2pm", they only gave me a late checkout till noon. And they said I had to pay if I wanted an even later checkout.

This left me baffled. If there is availability to offer a late checkout for money, shouldn't there also be availability to offer it for free as a member benefit? Did the hotel handle this correctly?

Thanks!
You have no status, so wasn't noon generous? Free late check out should be earlier than paid late check out, so everything checks out.

You got exactly what you paid for and what you're entitled to with no status.
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