A few weeks ago I bought a redemption ticket from SIN - DXB - LGW for 120k points and upgraded the second leg to F for 39k.

I later cancelled this ticket because I bought a F ticket for the whole journey with cash instead. I rang Emirates and they assured me I’d get the points back.

The surcharges and 39k upgrade were refunded fairly quickly and I received confirmation the refund had been processed, but the 120k for the original ticket never was refunded.

I put in another refund request and received a response that the refund had been processed and no further refund was due. I rang Emirates again to explain that the 120k hadn’t been refunded and they said they wouldn’t do anything else until the 15 business day timescale for refund processing had passed.

The 15 working days, along with the flight has been and long gone and still no sign of the 120k points.

Contacting Emirates customer services hasn’t gotten me anywhere - can anyone advise if there is a specific number or email address that will get me through to someone who can help?

Thanks!